tag:blogger.com,1999:blog-706867684354336699.post3091681481097486340..comments2024-03-29T01:08:08.115-04:00Comments on the bitchy waiter: Is The Customer Always Right?The Bitchy Waiterhttp://www.blogger.com/profile/04416218015992830876noreply@blogger.comBlogger50125tag:blogger.com,1999:blog-706867684354336699.post-54221906881807587182013-05-10T13:15:13.180-04:002013-05-10T13:15:13.180-04:00I don't know how you stand it. I lasted 3 week...I don't know how you stand it. I lasted 3 weeks as a waiter before I lost my temper with this butch who came in about half the time I was working, never tipped, and was so condescending I finally lost it when she started shouting that I was an incompetent moron for not putting whipped cream on her slice of apple pie when I had asked and she stated no she didn't want any when ordering. So I took the pie covered the pie and plate in whipped cream and returned dumped it on her head smiled and shouted I quit as I walked out.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-11366609594985760232011-12-23T23:06:18.258-05:002011-12-23T23:06:18.258-05:00I agree with u all.some customers are hela rude an...I agree with u all.some customers are hela rude and bossy.but u knw we need a money,so always to say sorry,understand their "complains," and of course be smile.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-32115365068382915982010-09-17T19:37:04.968-04:002010-09-17T19:37:04.968-04:00we had a (private) saying at my last food service ...we had a (private) saying at my last food service job: "the customer is always an asshole". it's not always true, but it's hilarious. also, it's true often *enough*.Jeshttp://rearrangingdirt.blogspot.com/noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-26926400737812187402010-06-09T11:14:25.777-04:002010-06-09T11:14:25.777-04:00I worked at Starbucks and the same thing happened ...I worked at Starbucks and the same thing happened to me. I hear you on the part about looking like a jerk because you followed procedure and yet the manager can't seem to do that. The truth is that the people that are like that are the crap heads that always get their way and not only a restaurant, but America as well is too lazy to stop patting them on the back, giving them their way and carrying them through life.Amandahttps://www.blogger.com/profile/02079912938651167779noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-28873507705587785022010-06-04T20:47:14.556-04:002010-06-04T20:47:14.556-04:00Hi! This is great - the customer is certainly not...Hi! This is great - the customer is certainly not always right! I'm loving your blog, I'm glad I found it. I included this post as part of my "Friday Five" on my blog, Kate's Library.Katehttps://www.blogger.com/profile/00068505185508588407noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-49566094889323932392010-06-04T03:50:20.234-04:002010-06-04T03:50:20.234-04:00I live in the UK. I'm now self employed, but f...I live in the UK. I'm now self employed, but for years worked in restaurants and clubs. I once worked in a small Italian restaurant with a high reputation. The boss and his wife were both having affairs and he was a total nutjob. Nevertheless he backed his staff 100% One night a couple came in and he ordered a steak and asked for a steak knife. I told the customer that we used the best fillets and didn't have any steak knives. The customer started to get really arsey, so I went into the kitchen and the 2nd chef (my boss was drinking in the pub opposite, he used to sneak in the back door when we got busy!) gave me a bread knife!! <br />By this time I realised I was in a no-win situation and went and got my boss from the pub. He spoke to the customer, who began a rant about how rude I'd been etc etc and my boss confirmed that we did not own steak knives as there was no need and backed up what I'd said. He also refused accept that i'd been rude. I think the couple were quite baffled because they assumed that I'd get a drubbing. So there only response was to complain that the cauliflower wasn't cooked properly either and that they would never come back to this restaurant again. My boss, bless his heart replied "I don't want you in my restaurant anyway, you can piss off!" They were so aghast the rest of the meal was eaten in silence.TheStitchandMakeStudiohttps://www.blogger.com/profile/08313761559494842387noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-12255373962414755402010-06-03T17:19:14.798-04:002010-06-03T17:19:14.798-04:00Unfortunately, managers usually bitch out in these...Unfortunately, managers usually bitch out in these situations because of pressure from corporate, regional, and district managers.<br /><br />It pisses me off to no end that these people with their cushy jobs who don't ACTUALLY work in their own restaurants every day can preach about appeasing customers who are knowingly lying and/or just plain wrong. If THEY had to deal with the scammers and low-life assholes that we do, they would do things differently. <br /><br />But that's just the problem. Corporate and district offices are so bloated with overpaid, over-educated cowardly brown-nosing pieces of shit that one cannot expect any of these issues to be dealt with using any common sense. <br /><br />By the way, I'll strangle the next person who says "just get another job!" just because there are things we don't like about our food service jobs. It's not that easy, and there would be nothing wrong with what we do if it weren't for customers who act this way and managers who indulge it. Most customers are either great or average; there are just a few who ruin it.Kellyhttps://www.blogger.com/profile/01777298621169810355noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-57386901323019455602010-06-03T11:37:34.492-04:002010-06-03T11:37:34.492-04:00I wonder what the old bitch thinks you do with the...I wonder what the old bitch thinks you do with the yolks she doesn't eat? I guess you make extra on the side from those and bought yourself a mansion. I hate people.Dirty Disherhttps://www.blogger.com/profile/04661103995508742334noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-82436608824479693582010-06-02T16:46:09.622-04:002010-06-02T16:46:09.622-04:00Not only is the customer wrong most of the time bu...Not only is the customer wrong most of the time but most customers also do not know what's good for them.Hazelhttps://www.blogger.com/profile/03070527442380928807noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-5261061012844233492010-06-01T23:49:43.061-04:002010-06-01T23:49:43.061-04:00no the customer is not always right.no the customer is not always right.stephanienoreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-67930987549794944062010-06-01T14:04:44.638-04:002010-06-01T14:04:44.638-04:00I am a casualty of many years in rest. biz. For s...I am a casualty of many years in rest. biz. For some 'guests' even the ice is not cold enough! I love it when they complain about the food, until you take it off the bill, then ask for a doggy bag. Rest. employees are the best tippers!Jean ,MAnoreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-62992741913991076222010-06-01T10:48:23.659-04:002010-06-01T10:48:23.659-04:00Agree. Customers are often wrong. I work part time...Agree. Customers are often wrong. I work part time in a shop at an Airport. Everyday I work, there will be a handful of customers who are in the wrong, telling me that a sign says something it doesn't regarding an offer or similar... still we go on...obscuredbykephttps://www.blogger.com/profile/16549741092138186294noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-69936916860777677662010-06-01T10:05:24.893-04:002010-06-01T10:05:24.893-04:00@ Rio: feel free to re-post. Just please link ba...@ Rio: feel free to re-post. Just please link back to my blog. Thanks.The Bitchy Waiterhttps://www.blogger.com/profile/04416218015992830876noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-12213672856392824722010-06-01T09:25:59.463-04:002010-06-01T09:25:59.463-04:00good grief. i've waited tables and so i'm ...good grief. i've waited tables and so i'm ALWAYS respectful of the staff if i have the good fortune to eat out.<br />on the other hand, the Sydney restaurant that now demands the client commit to eating everything on their plate or face a 30% surcharge to account for 'food wastage' isn't about to have me darkening their door!india flinthttps://www.blogger.com/profile/01510066677833871579noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-17634025511019716102010-06-01T08:48:21.428-04:002010-06-01T08:48:21.428-04:00I found this by accident. I love this. I (like man...I found this by accident. I love this. I (like many others most likely commenting) am in the food industry, and it happens all of the time. But rather then being right and trying to uphold policy, I get reprimanded. I have read a few other of you post, and I think I will join your "cult." Thanks for making my morning.Anascarsa Chanbarahttps://www.blogger.com/profile/08804646492058023691noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-21178184364671255722010-06-01T07:14:05.613-04:002010-06-01T07:14:05.613-04:00Having worked in restaurants, retail, and property...Having worked in restaurants, retail, and property management, I can tell you for sure that no good deed goes unpunished. The more you go out of your way or bend the rules for someone, the more they will demand. Every time I thought "but this is different" I was WRONG.Mariahttps://www.blogger.com/profile/02319810567723643844noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-68502056977953777092010-06-01T06:56:33.175-04:002010-06-01T06:56:33.175-04:00amidst so many ups and downs, it's still a ver...amidst so many ups and downs, it's still a very nice relationship between the customers and waitressesKaushikhttp://www.kaushikbiswas.org/noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-2075364612360834142010-06-01T04:23:56.160-04:002010-06-01T04:23:56.160-04:00May I share this article in my blog? It's a go...May I share this article in my blog? It's a good article...Rio Adrianhttps://www.blogger.com/profile/04766693179651576240noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-80510956918336290822010-06-01T01:19:33.459-04:002010-06-01T01:19:33.459-04:00You are absolutely, undoubtedly correct, and I emp...You are absolutely, undoubtedly correct, and I empathize wholeheartedly. However, I am in retail rather than hospitality - but feel our issues with customers are rather alike. I, too, have chosen to air my frustration via the liberating art of blogging - take the time, if you will, to share in my similar customer frustrations :) http://kaylaclibborn.blogspot.com/2010/05/just-looking-thanks.htmlKaylahttps://www.blogger.com/profile/11014527569328660959noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-49274464974852232462010-06-01T00:49:04.738-04:002010-06-01T00:49:04.738-04:00I am overwhelmed with the response. Thank you.
...I am overwhelmed with the response. Thank you. <br /><br />@ Chris: Frank sounds like the coolest person ever to work for. I want to write a story about him.The Bitchy Waiterhttps://www.blogger.com/profile/04416218015992830876noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-18040803023947583942010-06-01T00:34:55.204-04:002010-06-01T00:34:55.204-04:00Why's the food taking so long? 'Cause F***...Why's the food taking so long? 'Cause F*** you, that's why. I'm a cook.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-40989812212872575432010-06-01T00:09:09.782-04:002010-06-01T00:09:09.782-04:00Well.. the customer is always right, and if he is ...Well.. the customer is always right, and if he is wrong make sure that you explain him the right way of things that work out for him.Quaidhttp://www.swiftsofttech.comnoreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-11749947735299185332010-05-31T22:57:45.161-04:002010-05-31T22:57:45.161-04:00I worked at O'Charley's restaurant as a ho...I worked at O'Charley's restaurant as a hostess for over two years and I completely agree with you. sometimes, the customer is just a whiney bitch who only wants to pick a fight just to prove that they will get their way. I love your blog! It's hilarious. Love the sarcasm.Caitlinhttps://www.blogger.com/profile/04750254024499021232noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-61298072674400855082010-05-31T21:42:56.986-04:002010-05-31T21:42:56.986-04:00I know exactly what you mean. From call center cus...I know exactly what you mean. From call center customer service to waiting tables in a restaurant, I've always gone above and beyond to help the customer, but sometimes they are just trying to work the system, and at that point, I do what I can to ensure that they don't succeed.blog_gurl87https://www.blogger.com/profile/04316422493148211561noreply@blogger.comtag:blogger.com,1999:blog-706867684354336699.post-29097790902881823522010-05-31T20:57:13.381-04:002010-05-31T20:57:13.381-04:00I totally agree. I used to have a manager when I w...I totally agree. I used to have a manager when I worked at Applebee's named Frank who, by his own policy, would side with whoever was ACTUALLY RIGHT (what a novel idea)! And guess what, 90% of the time it was the staff, not the customer. He was also the kind of guy that wouldn't hesitate to by the customer's meal if anything went wrong on our end of things (and he would never yell when someone mess up because as he would say "Mistakes happen, so long as your trying your best"). Guess what happened? People worked double hard for him because nobody wanted to let Frank down when he was always on your side. When Frank worked, everyone was in a good mood.<br /><br />The story has a sad side too. Frank ended up getting fired while defending one of his employee's from an unreasonable District Manager who thought because he was DM, you should have to kiss his butt. The DM wanted this cook fired because they started to fall behind during the rush and made him leave the line (he was the kind of DM that would stand there, not helping, and critique you when you were the only one on during an unusually busy time).<br /><br />What kind of sucks now though is that I have a hard time working in restaurants after working for Frank. I have been spoiled and have a hard time stomaching all the BS you get in this profession.Chris Skullerhttps://www.blogger.com/profile/12722991767600110749noreply@blogger.com