Showing posts with label guest bloggers. Show all posts
Showing posts with label guest bloggers. Show all posts

Monday, October 1, 2012

A Late Night With the Cleavers (Guest Blogger)

This blog comes from Terry at Working Stiff Review. It's a truly great read over there and I like it a lot as you can probably tell since three of the guest posts came from Terry. 

This also marks the end of the guest posts and hopefully I will be back to writing as soon as the jet lag and hangover fade away. Thank you to all the guest bloggers who helped me out while I was gone and thank you to all the readers who visited the site in my absence.  -BW


The hostess sat them five minutes before closing, guaranteeing them one of the most mediocre and hurried dining experiences of their rude and soon to be inconsequential lives.

I approached the table as they were reveling in their decision to delay my appointment with an overly-full Grey Goose bottle. “Well, hellooo there,” the female of the species greeted me with. “Lucky us…Looks like we made it here just in the nick of time!”

She resembled a modern day June Cleaver, dripping the sort of naiveté you seldom see anymore in a woman her age. I instantaneously wanted to kill her, but the thought of leaving the Beaver and Wally rudderless to fend for themselves without a mother kept me in check.

Ward chimed in from the opposite side of the table. “Yeah, we got out of the theatre just in time. We weren’t sure if we’d make it here before you closed, but it’s a good thing we did because we sure are hungry!”

And with that, he proceeded to order a bottle of wine, all but crushing the fleeting glimmer of hope for getting out at a decent hour to which I had been deluding myself with.

In addition to myself, the kitchen crew also had their sights set on negotiating their sobriety with reckless abandon, and already had most of the back of the house scrubbed and cleaned in hopes of walking out the door right as the clock struck ten. So it only made sense that I was to blame for delaying their rendezvous with margaritaville.

Julio threw a ramekin at me as I entered the kitchen, missing my head by inches. “Goddammit, Cabron! Why didn’t you tell these panochas we is closed? You more stoopeed than you look!”

“Yeah? That may be, but it hasn’t kept your mother from trying to turn me into your next stepfather,” I replied on the way out while dodging another flurry of profanities and kitchen utensils.

Back at the table, Ward and June were busily deciphering the Sanskrit in front of them. “Honey, what’s buerre blanc sauce,” she asked her husband over the top of her menu, as if he were about to decode the space/time continuum before her very eyes. He didn’t disappoint. “It’s some sort of brown sauce,” he incorrectly countered with confidence while I popped the cork from their overpriced and mediocre wine selection.

While I poured Ward a sip of swill for his approval, he sniffed the cork with all the aplomb of someone trying desperately to look like he knows what he’s doing while simultaneously exuding the expertise of an Orange County Housewife at a Carburetor Appreciation Convention.

“Do either of you have any questions about the menu,” I begrudgingly asked while imagining them taking a wrong turn over a cliff on their way home.

Always one to tap dance her way along the precipice of chance, June had an announcement for us at ten minutes past our we should be halfway through our first cocktail by now time. “You know, I feel like getting really crazy tonight and trying something I’ve never had before! I think we should go all out and have the escargot as an appetizer!”

“That sounds great, Honey,” Ward chimed in, unaware that every syllable escorted him perilously closer to being gang-raped with a rolling pin by a gaggle of thirsty Mexicans.

I walked over to the nearest computer and rang their snail order in, knowing full well the repercussions awaiting me as a consequence.

Back in the kitchen, I was greeted by an airborne spatula. “Escargot! What ees this motherfucking bullsheet? You gonna keep us here all motherfucking night, you pedazo de mierda!”

“Look, I don’t like this any more than you,” I understated. “Besides. The more I’m here, the longer I’m keeping your sister waiting.”

And with that I ran out of the kitchen just in time to avoid a barrage of metal mixing bowls. 


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Friday, September 28, 2012

I Wish I Stayed in Heaven (Guest Blogger)

Thank you to Kelly, the Swiss Extremist over at The Misadventures of Swissy who sends us this post today about how in some countries, you don't tip! It sounds crazy to me too, but I guess that happens. I may have nightmares about it. 

For most of my formative years I lived out of a suitcase in a foreign land studying languages that interest me but everyone who looks at my resume says, “Ohhhh, you know Chinese and Japanese? Why study something so difficult?” Truth be told, I find French and Spanish baffling. The telephone has a gender? What is this madness? I get a lot of freebies and no MSG in my food as a perk. 

 In 2006 I landed in beautiful Tokyo. When I got off the plane I had my Berlitz book and lots of traveler’s checks* so I hopped in a cab and off I went to my hotel room. When we arrived I handed him the total and a tip, he returned the extra coinage to me and I didn’t think much of it. My friend HK met me in the lobby to give me the lowdown on how to live in the rising sun. I told her over lunch about the cab and she laughed, “There is no tipping here.”



“No tipping period? No bartender tips? No server tips? NO ONE TIPPED EVER?” I shouted in shock. She shook her head. I sat there, mouth agape, not knowing how to process this information. It was as if BeyoncĂ© had come down from the pearly gates and said to me, “Welcome Swiss to heaven!” I would exclaim, “I never want to leave Bey Bey!” HK was used to that sort of reaction. She dealt with it on a nightly basis with her foreign clientele. I rushed back to my room and gathered all the Americans I was studying with to preach the no-tipping commandments. We knew exactly two things, our asses were going to be drunk and well fed.



Later that night at the club HK introduced me to her friends and we joked about my reaction. T asked me why I was so surprised. I told him, “It’s customary to tip a restaurant server 15-20% of the check, you tip the pizza guy especially if the weather outside has a name, and you tip the bartender if you ever want to see your drink.”



In Asia, you pay for the food and drinks with taxes/tip included. You can pitch a tent and spend a night at the table for all they care. There are some differences, namely you have to flag someone down for more food/drinks because there’s no “checking back”. It really takes the fuss out of the meal. We can eat slowly, get wasted and embarrass ourselves without having to argue about how much to tip the poor waitress having to listen to us sing the anthem a thousand times.



I really wish our customs would change. I have no problem with a 15-20% tip being included in the cost of the meal. If you’re going to tip that anyway why not make things easier? People would fuss about the prices but wouldn’t you enjoy your meal more if you knew people like BW could have benefits and not have to worry about bad nights? Also, we need to stop tipping every goddamn person. The Starbucks guy is paid well. The garbage men are paid well. My goddamn 9th grade English teacher is reasonably compensated. Let’s just throw money at everyone!



Until things change I’ll have to keep intercepting the check after my grouchy grandmother leaves 8% and take a shot of Jack and scribble in another 10%.



*Traveler’s checks are the worst, JUST SAY NO TO THEM. Bring concealed currency and credit cards; they’re more technologically advanced than us.



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Thursday, September 27, 2012

The Stranger, the Thief, a Jock's Junk, and a Mother (Guest Blogger)

Thank you to Brandy (Madame Bravado), who offers us this guest post today. Thank you!  -BW


I've done it all, from busser to F&B manager, in dive bars and fine dining. Now many years down the road and well entrenched in an office job, hospitality has gained a glimmering nostalgic sheen that makes me want to forsake my spreadsheets and steady income and run screaming back. The reality is: the 9 to 5 office life is a long Montana road barreling toward death on the horizon at 90 mph, while hospitality is more like the mountain roads where I live. You can never see more than 100 feet in front of you. Even though you know the inevitable lies ahead, at least you can lose yourself in the variety and the uncertainty that each shift holds.

I crave it- the chaos, the camaraderie, the personality prostitution- the affirmation of my worth with cash approval. I needed it like a rodent needs to chew to keep its teeth from growing into its brain.

I guess I've been waxing poetic and nostalgic but what we all really want to hear about are the assholes who are the bane of the server's life  What good is a story without a villain.
Below are some jabs, victories and revelations.


-The bitchiest way I was ever stiffed:
Old dried up hag: "Want a tip honey, buy a brush. "

-I once threw a woman's change in her face, and yes she really had it coming. Only bar tending can you get away with this move.

-A guy came to my service window and wordlessly pulled out his junk. I turned around and grabbed a can of beer, put it down, said " I'm sorry" and walked away.

-I only "stole" from a customer once. He was in the hotel bar/restaurant and was an utter and complete lecherous fucktard that harassed me and every female server working.  When I walked behind him I noticed he had dropped a $50 on the floor nearby. I put my foot on it and stood there until I could safely retrieve it. When he left I gave it to the servers to split.

-Breakfast and lunch service are really only for masochists and lifers. We've all worked with the 50ish lady who's just a little plump and is a serious pro but she only works days. She cares a lot about how you separate coffee filters and will talk endless smack about the freaks that work night shift, their debaucherous ways and how they get away with shirking all side work. Really unless a breakfast order ( or breakfast shift) starts with a pitcher of mimosas you know it's going to be a losing venture.

-I've had a lady ask for change for a quarter so she could leave me a tip on her horrific and insanely complicated Remus Fizz. There wasn't an ounce of contempt in her, that was her being generous.

-I have cut off a pregnant woman after her second white Russian by telling her the fetus was not 21. I shouldn't be forced into Camus like dilemmas while making $5 an hour.

In the end it's hard to recall all the war stories. I know I was abused, I know I shed many tears and kicked a lot of boxes in the back of the house. But what remains now some  5 years later is a longing. I was a damn good server, an even better bartender and I made great money doing it. Perhaps the only thing that compelled me to "get a real job" was the fear that I would end up that 50ish pro server eyeballing some lovely young girl as she mangled the coffee filters.




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Wednesday, September 26, 2012

From the Host Stand (Guest Blogger)

We have two posts today from the host stand. Our first guest blog comes from Jaleel who writes the blog From the Sidestand.  -BW
 
I Can't Take Your Order
At this point in time, I would like to let everybody in the world know that the host is not the person who takes your order. I don't know why people think that I stand up at the front but I also have tables that I'm taking care of, I know I seem pretty amazing but I can’t actually be in two places at once, yet.
This is normally what happens:
 
*Door Opens*
 
ME: Hello, how are you do-
DUMBASS: Three *Douchefully holds up 3 fingers*
ME: (demeanor immediately becomes slightly less pleasant) Alright it will be right this way *Brings you to table* Alright so will-
YOU: Can we get a booth?
ME: Sir, there are currently no booths available if you'd like I ca-
YOU: I guess this will be fine, I'll have a Bud Light...

So in order to not look like I’m an incompetent dumbass, I now have to get everybody's drink order at the table. I then have to stop the server before they get to your table so you don't look at them like they're a complete idiot. I then have to get your drinks while I probably have people waiting to be sat at the front. I have to tell the server what you got so they can ring it in and I bring out your non-alcoholic drinks. You then look at me like I'm a dumbass and forgot your booze before I have a chance to tell you it's coming from the bar and YOUR SERVER will bring it out to you (even if it was ready, I can't legally bring it out to you because I'm underage).
 
A lot of the time, the server is the only person who can ring in your stuff because a host doesn't have a screen to order stuff or transfer tabs. Please don't order something from the person who seats you unless they prompt you.
 
Just because the theme for today is ‘Stuff Hosts Can’t Do,’ you should also know that I don't take your payment. I don't know why a lot of people thrust their cards at me while I'm walking people to a table or why they come up to the host stand two seconds after they put their card in their book and ask if they pay me.
 
Do you see a fucking register up here? No. Do you see a credit card swipe up here? No. Again, a host doesn't have some magic power to tap into a server's open tables and make a payment. 

Moral of the story, follow your host, order from your server, pay your server, and be a better customer.


And now another post from a hostess named Trisha.

Fortune Teller Hostess

Hello restaurant goers, this is your friendly hostess speaking.  And by friendly I mean being the most accommodating, welcoming, and poised host on the outside, while on the inside I’m secretly giving you dirty looks.  Also, I’m probably wondering how much more of a moron you could possibly be. 

First of all, although I’d love to have the power to tell the future, but unfortunately, I don’t.  If I were a fortuneteller, I wouldn’t be making $9.00 an hour and accumulating debt in college.  I’d be off to Vegas or some shit.  Also, I’d be able to tell that you’re an asshole ahead of time.  The wait time that I give you is an ESTIMATE.  It’s not an exact fucking time.  When I tell you that it’ll probably be about 30 minutes for a table don’t bitch at me when it has been 32 minutes and you haven’t been sat.  I could have turned a certain four-top 20 minutes ago.  Please, be my guest and go up to the four-top who has been twiddling their thumbs and tell them to leave.  I wish you would.  Don’t worry; you’ll be in their place in no time; sitting for hours on the patio, causing the damn cycle to continue.  I’m really sorry (not really) that my crystal ball was wrong this time.  Here’s some insight into how we determine your wait time.  I look around at the guests happily shoveling food into their faces and figure that they will be there another 35 to 45 minutes.  So next time I hear, “Well, you told me…” with that snooty look on your face, I will most likely make you wait a little more.  Just for fun.  And also because you’re a bitch.

Oh, and don’t just walk past the PLEASE WAIT TO BE SEATED sign on your way in and sit your ass down at a table.  Get the hell up.  For one, it’s fucking dirty.  That’s pretty gross.  You have a backwashed margarita in your face, and you’re ready to eat?  You should just start walking to the hospital now. 

Aside from expecting me to be a fortuneteller, you assume I’m some great acrobat.  Again, I assure you if I were, I would be in better places. I would have been in London this summer, winning a gold medal to bitch slap you with.  Yes, I told you I would seat you in a few minutes, but during those 5 minutes people have been stampeding in the door, one after another.  I cannot take names and seat your ass at the same time.  So don’t fucking come up to me 7 minutes later while I am running around seating tables asking if I forgot about you.  No, I did not forget your ugly face that only a mother could love.  There are two parties ahead of you.  Wait your fucking turn.

Lastly, (for now) yes, there are empty tables, and no you cannot sit there yet.  A stampede just came through the door and I’m trying not to triple-sit sections.  Unless you want a server who will have time to accommodate your know-it-all ass, I suggest you wait a couple of minutes.  You don’t understand why you can’t sit there?  Well, I don’t understand how you picked out that ugly shirt thinking it looks great.  Don’t tell me how to do my job.  I know what I’m doing, so respect your fucking hosts.  If you yell at me, chances are I’m going to tell your server that you’re a dick.

And of course, have a wonderful day!



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Tuesday, September 25, 2012

Spotting and Identifying the Frugal Guest (Guest Blogger)

Thank you to Dan over at Do We Need This Stuff who came up with this post for us today. Dan has years of serving experience and he sounds just about as jaded and pissed off as I am. I like Dan and you will too.  -BW


Oh the frugal guest. Too many times are we fooled by their charm, calm demeanor, friendliness, or a combination of everything we look for in guests who are fortunate enough for us to not completely hate them. We have been fooled time and time again while taking care of them, only to be disappointed when it comes time to view how gratuitous they were... which we always learn is not very. "How can they do this?" we often ponder. I question I have learned the answer to. The answer is: very carefully.


You see, like all of us, frugal guests have a method to their madness. They generally travel in "packs" (or families), and while we cannot force them to be more generous with their money (legally, that is), we can at least prepare ourselves better for that moment of "they left me f*cking $9 on $90??" Luckily for you, I have observed and studied the frugal guests of our world, and now, am batting almost 1,000 when it comes to pointing them out before they leave me dick for a tip (I'm not gay, but sometimes getting dick would be a better tip then these assholes leave).

The water "joke".

This sign will only work in groups of four or more... And let me just point out - not all frugal guests give an immediate tell-tale sign, and just ordering water doesn't necessarily scream frugal. However, I have learned that people who order water because it is free, will find it funny by the 3rd or 4th water order (which I never got the joke). It will go something like this:


Hello, my name is DanORants and I will be giving you exceptional service today. Our special tonight is prime rib, which your frugal-ass can't afford. We serve that with fresh horse-radish and an Au Jus - which the confused look on your face tells me you have no idea what that even is. May I start you folks out with some fresh lemonade or a glass of Cabernet, or how does an Old Fashioned sound?
OK, so not my usual greet, but you get the gist. However, here is where the joke comes. The response from he guests will be: "water", "water", "water", and then somewhere in between the 4th and 5th request for "water", the word "water" becomes friggin hilarious to these people! The whole table fills with laughter, and the only thing you can think about is how the check for this table is still at $0. Now, don't confuse the water order for something it might be. I, for one, prefer water over any other non-alcoholic beverage. You have to look for the water order going from "what I want to drink" to "it's hilarious we are all ordering water". People don't burst into laughter when they all order Coke.
The free-shit request and appetizer rejection.

I work in a restaurant that gives cheese-biscuits to everyone who sits down in our restaurant (I do not work at Red Lobster). I hate (and love) the concept. I love the idea that we "thank" our guests for sitting down and giving them something that barely costs $.07 per biscuit. I hate the fact that people take that shit for granted! All of the time, when I suggest an appetizer, people will say: "Do you have some of those, cheesy biscuit things?"... You know what asshole? We do! You know why we do? Because years ago, when the concept was first started, we gave our first table some f*cking cheese-biscuits... Since then, you entitled pricks have just come to f*cking expect them, and even worse, you know feel you are f*cking owed them!

I always want to tell people:

Do you remember the first time you came to this restaurant? You had no idea there was going to be cheese-biscuits coming your way, did you? However... they did come, didn't they? What the f*ck makes you think they are not going to come this time? Do you think today is my first day, and they wouldn't train me before I started waiting tables, and the fact that we have f*cking cheese-biscuits has gotten past me?
How does this relate to the frugality of the guest? Simple. They ask for free shit they know they are getting when you ask them if they would like an appetizer. Don't be fooled though, not every restaurant immediately gives free shit, and these frugal guests have other "tells" of how they care very little for your livelyhood! Not everyone wants to eat an appetizer. Fine, I can't argue with that. However, a simple "No, we won't like an appetizer" will not suffice for a frugal guest. They need to leave the impression that they normally would get an appetizer, you just happened to catch them on the wrong day. This is when you hear excuses like: "No, I had a late lunch" and "We want to go right for the good stuff". Now to the second response, I have a pretty witty come-back (I think) which is: "But, you're skipping over all of the good stuff on this side (pointing to the appetizer section) of the menu!" Frugal assholes don't appreciate having their terrible jokes called out, either way, you have a frugal guest on your hands.

I'll have another drink please...

If an asshole guest doesn't trust your ability to monitor their drink-levels... they don't value you as a working human. I used to think people were just so used to bad service they felt the need to ask for a drink refill. Finally, I realized that the assholes asking me for a refill (when their glass was still half-full) were the same assholes tipping me an embarrassing 12%. Bad news, you have a frugal guest on your hands.

I do, however, have a method that will make you feel better and embarrass the guest at the same time! All under the guise of good service! Many years ago, I had a guest that had twice asked me for a refill with a half-full glass (or half empty, however you choose to look at it), after I had gotten his first refill before his request and before his glass was empty. I was pissed and offended. How did I respond? Every time I went back to that table, I brought with me another full glass of beverage for him. By the time he was ready to pay the check, his girlfriend (probably a slut) was embarrassed and he had six full glasses in front of him. He complained to my manager, and I just explained to him how thirsty he appeared, and wanted to make sure he was well accomodated!

This is where you start.

I can go on and blog about people who want to split a meal, and ask if there is a plate-sharing charge. I can go on about the uncomfortable silence that happens when asked: "Should I leave this all together?" (Yeah, that's another thing... When my wife and I go out with friends, we either say "Let us take you out", or they will say "Let us take you out"... either way, who is paying should be decided before entering the f*cking establishment!) There are many signs of the frugal guest. The one thing we can be certain of: no matter how they present themselves, they all have one thing in common: They do not give a shit about your tip!



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Monday, September 24, 2012

How Long is the Wait? (Guest Blogger)


This posting comes from someone who needs to remain anonymous because she has a strict social media policy at her job and by writing this she could be fired. Judging from what she tells me, the place is pain in the ass to work but we all need to keep our jobs no matter how shitty they are. She tells me that many of her co-workers read The Bitchy Waiter so hopefully no one will figure out that she is talking about their very own hell hole of a restaurant. And apparently she wrote this while hiding out in a bathroom stall. I love this girl..

-BW

I work at a large restaurant in a tourist area (notice I didn't say resort area; resort implies class, and there is nothing classy about our clientele!), that can seat 480 people comfortably, not including the bars. During peak season, we are open from 11AM to 11PM, and are usually on a wait by 11:30, and don't get off a wait til after 10. It has been this way for years, and I have worked there for years, and the constant bitching about the wait is wearing on me. I have worked the hostess stand (God bless those poor souls), and am now a server. One of these days, I am going to get sick and tired of hearing people complain about the wait, and that is the day I am going to say what I really want to these dumbasses! It's going to go something like this: (it should be noted that I corrected "their" grammar)


THEM: The wait is an hour and a half?!?! Are you kidding me?
ME: Are you kidding ME? You just parked far enough away that a cab ride from your car to here would have cost a fortune, you walked by hundreds of cars, pushed through hundreds of people holding pagers, and you can't believe we're on a wait? Here's a bag of trail mix. You can hike back to your car, because you're too stupid to get a table!

THEM: (them being a party of 20) An hour and a half wait? What if we split up?
ME: Oh, well, we can seat you right away. I could have sat that party of two ahead of you, but they refused to split up! YOU STILL HAVE TO WAIT, DUMBASS!

THEM: Can we sit at the bar? (Clearly visible from the hostess stand, and packed three deep)
ME: Absolutely, just go up there and tell all those people that I said for them to move, because YOU want to sit at the bar!

THEM: We know the owner.
ME: So do I. That won't get you past the hostess stand any more than it has me!

Now, they have a table, and I am their server.

THEM: We waited an hour and a half for a table.
ME: Oh, so YOU'RE the one that waited!

THEM: We had to wait an hour and a half for a table.
ME: No, dumbass, you didn't HAVE to wait, you chose to.

THEM: We waited an hour and a half for a table.
ME: I'm sorry, what can I get you to drink?

THEM: I don't know.
ME: Are you fucking kidding me? You waited an hour and a half and you don't know what you want to drink?

THEM: We waited an hour and a half for a table.
ME: I'm sorry, are you ready to order?
THEM: We haven't looked at the menu yet.
ME: Are you fucking kidding me? You waited an hour and a half and never looked at the menu?

THEM: We waited an hour and a half, and our kids are starving.
ME: Wow, you are really shitty parents!
or
ME: From the looks of them, that's the longest they ever waited for a meal!

THEM: We waited an hour and a half, do you have any crayons and paper for our kids?
ME: No! Because they color on everything except the fucking paper, and you do nothing to stop them!

THEM: (at the shittiest table in the restaurant) We waited an hour and a half.
ME: You should have asked for one by the water; they would have sat you immediately!

THEM: I didn't know gratuity was going to be added!
ME: And I didn't know I was getting the cheapest asshole in the world at my table. Looks like we both got something we didn't want!

THEM: We waited an hour and a half for a table, the food took forever, it wasn't that good, and the check is way too much! We won't ever come back!
ME: I'll let everybody know we will be shutting down soon, because your cheap ass won't be back!

I could go on for hours, but there are cheap, redneck assholes to serve who don't like to be kept waiting, and I have taken up this bathroom stall for way too long!



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Friday, September 21, 2012

What Makes a Good Server? (Guest Blogger)

In my absence while I am on vacation, I have assembled some wonderful guest bloggers to fill in for me. Please comment and share. Also remember, these are guest bloggers. Visit their websites and show them some love. 

This blog comes from Nathan Partyka who writes at How To Be A Good Server Blog.  He also has the word "party" in his last name, so you know he must be cool.


Thanks,
BW


I used to work for a big franchised restaurant chain and we were doing some market research to improve guest satisfaction. This got me excited because I personally had an idea of what makes a good server but this was an opportunity to find out what the market research results would reveal from the following question:

What makes a good server?

Over a 2 month period of using comment cards and surveys we got back approximately 11,500 total responses from 31 of our locations to this question and the top 10 answers are as follows (in no particular order).

Smiles
Kindness
Outgoing personality
Attentive
Helpful
Knowledge
Recommends items
Makes us feel comfortable
Makes us feel special
Genuine

So let me do a quick break down as to why I personally think these were the top 10 answers to the question "What makes a good server?"

Smile
The simplest gesture and most common form of politeness, when eye contact is made this is when you pull this guy out and wait for the returning smile. Hostesses normally get told to smile just before they pick up the phone because you can hear the smile come through their voice. One smile normally leads to another one :D.

Kindness
It comes in many forms whether you pull a chair out for a guest, ask how someones day is, open a door for someone, smile (two birds with one stone) the list could go on. It's these small acts of kindness that can leave a happy feeling with your guest.

Outgoing personality
You don't need to be the center of the social scene, if you can have a conversation with a stranger comfortably then this is an advantage to you. You just need to be yourself and relax when talking with your tables. Engaging with your tables can help build rapport which in return will increase your tips.

Attentive
Guests love it when you anticipate their needs before they even ask you. For example if you noticed a guests coffee or pop getting low swing on by with another one without them having to ask you. (note that standards and procedures would vary venue to venue).

Helpful
If someone is walking around the restaurant looking lost simply point them in the right direction, if a guests hands are full when they are leaving then open the door for them. This one has benefits much the same as the ones from kindness.

Knowledge
Knowing the food and drinks menu is one thing, but knowing the region of a wine that a guest has just ordered and telling them a quick story or fact about it is going to show your tables that they are in good hands. You don't need to overdo it but being prepared with answers to questions which may not be a normally asked is good for both you and your guests.

Recommends items
Everyone has different taste so if a guest asks you what you would recommend or what your favorite dish is there is no wrong answer. This is a question directed at your opinion so if you answer with confidence and let them know why it is you chose that particular item then you can win some brownie points when the dish you recommended was a hit.

Makes us feel comfortable
People are in a better mood when they feel secure and comfortable. If you treat every person that walks in the door as if they were a guest in your home then you will make a lot more money than someone who treats their guests like strangers who are eating at a restaurant they work in.

Makes us feel special
When people think they are getting better treatment than those around them it makes them feel great. If you can master the art of making each and every table you serve feel special you can increase your average tips and the general mood of your section will be uplifting for you.

Genuine
Don't lie, be honest and genuine with your tables. People prefer to hear you say "Sorry i dropped your meal while I was bringing it out" rather than "It shouldn't be too much longer, they're working on it now". We are human and we make mistakes and people are understanding of that. It shows respect when you are being genuine and put yourself in their shoes, wouldn't you want someone to be honest with you?

So there's something for you to think about when deciding what it is you need to do for others to see you as a good and competent server.

Have a super day everyone.



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Thursday, September 20, 2012

A Dish Best Served Cold (Guest Blogger)

 In my absence while I am on vacation, I have assembled some wonderful guest bloggers to fill in for me. Please comment and share. Also remember, these are guest bloggers. Visit their websites and show them some love. 

This blog comes from the most excellent, Terry Everton who writes at Working Stiff Review.  


Thanks,
BW

“Excuuuuse me, Waiter…This table is dirty. Do you think you can clean it for us?”

“Sure, just as soon as I grow a third hand,” I told the two entitled princesses as I walked past them with my hands full of six dirty plates. Even though there were at least eight clean tables on the patio, they had determined that the unset one with dirty glasses on it was where they absolutely had to plant their asses – after bypassing the hostess and seating themselves, of course.

Here’s a tip from your server. If you absolutely, positively want to assure yourself the worst possible dining experience you’ve ever had, then ignore the hostess, seat yourself and bitch to the first restaurant employee you encounter about how dirty the table you just sat yourself at is.

By the time I made it back out to the patio after depositing the dirty plates in the dish area, a busser had visited the princesses and cleared and wiped their table. I arrived just in time for the blondest of the duo to summon me again in her best sing-songey tone.

“Um, excuuuuse me, Waiter…Do you think maybe we could get some menus?” 

There are select moments when life lobs you softballs, and whether you choose to swing for the fence is entirely at your discretion. Always one to recognize and appreciate such rare gifts from the universe, I wound up and gave it a whack.

“Oh golly,” I palmed my jaw as I replied. “Didn’t the hostess bring menus with her when she sat you?”

They both looked at each other like I had just changed the channel halfway through an episode of The Kardashians. “Uh, we, uh, well, uh…”

“I’ll tell you what,” I continued. “I’ll go ask her why she sat you here without bringing you any menus. I can’t believe we’re paying people to give such bad service to our valued guests!”

The least blonde of the two began backpedaling faster than a right wing Christian fundamentalist who had just inadvertently stumbled into a John Waters film festival. “Nooo, wait…She, uh, didn’t really, uh, do anything wrong, uh, we kinda, just picked this table out ourselves, uh…”

Swing, batter batter batter, swing! Swing, batter batter batter, swing! “You know what, you’re right. Let me get our manager to come talk to you, because I’m sure he’d want to know how badly some of the people on his staff are performing. He’ll probably fire her, though I hope it won’t upset her mother too much, what with her recent cancer diagnosis and all.”

The blondest of the duo began running in the opposite direction quicker than if she had just been told she was about to stumble headlong into a hurricane of sense.  “Uh, no, uh, I think, uh, maybe we should just, uh…”

“Stay here,” I told them. ‘I’m gonna go get the manager so we can all pitch in and get this bitch fired!”

I walked to the nearest side station, rang up a shot of Jagermeister for myself and downed it when no one was looking. By the time I had taken a lap through the bar, kitchen, dining room and made my way back out onto the patio the pair of blondies had decided to vacate their ill-gotten table and plant themselves elsewhere, preferably in a different restaurant.

After she had sat the freshly-cleaned former princesses’ table with a four top, the hostess cornered me. “What did you say to those two girls who sat themselves, anyway?”

“Not much,” I lied. “I just told them that I’d be with them as soon as I got rid of some dirty plates, and when I got back to their table they had left. Why do you ask?”

“It was weird. They each gave me a strange look, wished me good luck and handed me a twenty dollar bill as they left. I don’t know what I did.”

Vengeance, as always, is mine.



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Wednesday, September 19, 2012

Death by Breadcrumbs (Guest Blogger)

This posting comes courtesy of Mandy over at The Rogue Wino. Anyone who considers herself a wino is good with me so I hope you will all flock to her blog and give her some love.

-BW

The woman's hand was up, insistently waving me over to her table. This was surprising because she, along with a friend, had only come in for a late-night dessert‒What could possibly be wrong with a bowl of ice cream?


"Excuse me," she said, pushing her dish my way. "I'm so sorry, I should have said something. I have Celiac's disease, I can't have this touching my food."

She was pointing at the offending item, the source of the poison: A lone wafer cookie, the stiff texture of a fortune cookie, standing up like a shark's fin from the top scoop of her gelato. It had not crumbled or flaked into her dish in any way.

"Could I please have another? Thank you."

At our expense, we brought her another dish. I had to throw the first, perfectly good, dessert into the trash, another victim of what I have deemed "Gluten Madness."

In my area, the gluten-free craze has exploded. Interestingly, Celiac's disease, the true gluten-intolerance illness, affects only 1 in 133, according to celiac.org. Judging by the scoffs, interrogations, and menu substitutions by my customers, I would have guessed this number was closer to 50 in 133. It's as though my aging clientele, worn out by the effort of maintaining their gleaming, upper-middle class lifestyles, are jumping on this particular fadwagon as a way to explain all of their ills. "Oh you have Celiac's disease?" I'll inquire of my customers after yet another obscenely detailed inquiry into our menu's ingredients. "Um, no," they pause. "I've been told I might have an allergy."

Let's make something clear: Gluten intolerance symptoms run the gamut from a simple case of buggy gut, to, at their worst (as in the case of full-blown Celiac's), serious intestinal issues; it is not, however, an allergy. Yes, wheat allergies that can result in anaphylactic shock do exist. These types of allergies are also rare, and customers are pretty good about letting you know when something will actually send them to the hospital. From what I've read, Celiac's sufferers can have the tiniest amount of gluten in their diet and still be OK. Basically, none of these gluten-free freaks are going to end up clutching their throats and passing out at my tables because they've accidentally ingested a few stray bread crumbs.

I "get" the gluten-free diet as a healthy lifestyle choice. Grains as foodstuffs came along fairly late in the game in human history, and our bodies have not fully adapted to processing them efficiently, let alone the gummy protein that is gluten. Once our modern day comforts are factored in‒ caffeine, alcohol, processed food and sugar‒we have a recipe for digestive fatigue and failure. Yet my customers, caught up in the Oprah-fanned swirl of self-righteous dietary advice, have lost their minds over gluten. They have turned their backs so harshly, this substance that once provided them with so much joy: "Delicious, fluffy donuts and air-light breads, I banish thee!" they say. And should I do something so presumptuous as, say, bring a basket of this dangerous "bread" too close to their table, they shame me as well.

We offer gluten-free rice pasta on our menu, something which, to my surprise, makes many of my customers' eyes light up. To me, this substitution seems like a delusion: "I know, instead of having vegetables tonight, I'll eat a processed rice product! Drenched in cream and animal fat! I'll never get cancer that way." Spurred on by the thought of having all of their usual comfort foods gluten-free, they begin a barrage of insipid questions:

Do you have gluten-free ravioli? Does our chef want to try and roll out a crumbly pasta that will fall apart in boiling water and taste like shit? Fuck no.

Why don't you have gluten-free pizza? Because we refuse to serve anyone cardboard with cheese melted on it.

Do you have gluten-free bread? We already lose a ton of money by letting people stuff their faces with empty calories free of charge. Buying bread that costs way more and tastes like crap to accommodate your diet? Nope. Not happening.

Do you think you could check to see if you have any gluten-free crackers or something back there? Again, we are not about to keep weird food stuffs around to feed your insanity, or at least not for free.

Sigh. I'm always more than happy to answer questions and make substitutions for people but really? At a certain point people need to start thinking for themselves, and do their homework about whatever fad diet they're involved in before they start badgering their hapless server.



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Tuesday, September 18, 2012

Home Away From Home (Guest Blogger)

In my absence while I am on vacation, I have assembled some wonderful guest bloggers to fill in for me. Please comment and share. Also remember, these are guest bloggers. Visit their websites and show them some love. 

This blog comes from the most excellent, Terry Everton who writes at Working Stiff Review.  


Thanks,
BW

Of all the monosyllabic morons I’m forced to tolerate during any given day, nothing compares to the unbridled treat of getting to wait on the guy who expects the restaurant he’s visiting to transform itself into his personal dining room.

I had the privilege of enjoying a family of these retards the other night. They consisted of Papa Bear (Captain Hemorrhoid), Mama Bear (From Mom to Bitch in the Flick of a Switch), Brother Bear (Dudebro) and Sister Bear (Emo Chick Bravely Enduring the Overwhelming Angst of Life).

I approached their table with my usual “Good evening everyone, may I bring you something to drin…”

“Bro, change the TV to the Lakers game,” Brother Bear interrupted. “

Yeah, why are we watching hockey when Kobe Bryant is playing,” Papa Bear chimed in, apparently scaling the curiosity summit one perilous step at a time.

“I’ll talk to the bartender about it,” I answered while considering buying a semi-automatic rifle online to use on my intestines. “Until then, may I offer you something to drin…”

“What kind of ice do you use in your iced tea,” Mama Bear shot me in the gut with instead.

“I believe it’s the frozen kind,” I responded as I silently comforted myself by envisioning Freddy Krueger having his way with her.

It should be noted that Sister Bear sat with her head buried in her folded arms on the table. Apparently the oppressive weight of her fourteen years on the planet had taken its toll, and she found herself crumbling under the burden of basic socialization.

“Well, we use one inch cubes at home with little holes in them so the tea gets super duper colder, which is the way we like them,” Mama Bear enlightened me with all the charm usually found by someone being repeatedly stung by a hive full of bees.

“Gee, that sounds really neat-o,” I countered while trying not to throw up in my mouth. “Though I’ve never measured them, I’m pretty sure we use the same standard ice cubes you’ve probably encountered in most restaurants that have had the privilege of serving you.”

After a few more minutes of navigating our way through the various ways our beverage selection paled in comparison to the way they normally enjoyed Pepsi (in lieu of the Coke we serve) in the comfort of their home, I returned with four glasses of water, no ice, lemons on the side.

“Have you decided on what you would like for dinne…”

“So Bro, who picks the music around here anyway, ‘cause it really sucks,” Brother Bear asked in his best thespian recitation.

“I’m inclined to agree,” Papa Bear confirmed with all the warmth one normally associates with Indianapolis in January. “And it’s way too loud as well. I can hardly hear myself think in here!”

I looked at them with the look you give someone after they’ve just hit you upside the head with a two by four. “I’m pretty sure the music is selected by the owner. And he’s pretty specific about the volume we keep it at, Bro. Have you made any decisions regarding what you might like for dinne…”

“I’ll take your Island Burger,” Mama Bear announced to anyone who gave a rat’s ass, which most certainly didn’t include me. “No Island Dressing. And you can give my pickles to someone else. We also don’t make our burgers at home with lettuce, so you can leave that off too. But I’ll take cheddar cheese. And American. Both kinds, don’t forget. And just a drop of Dijon mustard, but not too much ‘cause it overpowers the taste of the meat. And I need the tomatoes on the side, but we don’t like them to touch the bun. Oh, and the bun. We don’t eat sesame seeds. Or onions. So make sure the bun doesn’t have any of those. And we like it toasted, but not too much. Just enough. And we like our French fries cooked just until they turn brown but not too brown and no salt. And we’ll take barbeque sauce instead of ketchup.”

Sister Bear lifted her head and rolled her eyes heavenward, though whether her disdain was with her mother’s diatribe or the hopelessness of existence which had her firmly in its grasp was beyond me. She let out a huge sigh before returning to her hunched over state, as if she had exhaled her very soul in the process.

The rest of the orders followed suit, with each entrĂ©e taking on more modifications than a typical Orange County housewife’s surgically-altered face until what was inevitably brought to the table resembled the original menu description about as much as what was going to be left of my sobriety in a couple of hours.

After their food had been delivered, I checked back with them to make sure everything was exactly the way they were used to having it at home.


“Bro, it’s awfully cold in here, man,” Brother Bear clued me in on, while the sound of his voice actually sent waves of frost down my own spine. “I mean, I’m all for bein’ chill and stuff, but this is ridiculous.” He chuckled at the amazing subtlety of his undoubtedly unintended double-entendre and waited for me to bask in the endless trough of his wit as well. I instead went to my happy place, conjuring images of him choking on a spork.

“I absolutely agree,” Papa Bear agreed, as I looked around the floor for where he might have possibly misplaced his brain. “We keep our house at a constant ambient seventy two degrees, and this sure feels colder than that!”

I assured them I would adjust the air conditioning, which I didn’t. However, I did check back with them a few minutes later to inquire whether my non-adjustment had made a noticeable impact on their dining experience.

“Oh my god, it feels so much better in here,” mumbled Mama Bear with a mouth full of chopped cow as a droplet of grease made its way down her chin. “I thought I was going to melt from the cold!” If. Only. That. Were. Possible.

Sister Bear, on the other hand, had wrapped herself in the sweater she had brought in tow for just such an occasion as she obviously had been down the ambient road before, and was looking to radically announce that she was on the opposite side of the familial thermostat coup. That, and the added vampirific countenance it added to the dour cloud hanging over her head emphasized the impending Armageddon she was inches away from perilously falling into.

After they had consumed everything in front of them but the table cloth and their plates had been cleared I approached the table, dessert menus in hand. Butbefore I had the chance to describe the overpriced and mostly mediocre sugar-laden confections, Brother Bear jumped in and saved me from the faux pas I was unknowingly about to commit. “Come on now, Bro. We don’t do the dessert thing.” Silly fucking me.

“Uh, yeah. We’ll just take the check,” Papa Bear chimed in with a tone insinuating that I had disappointed them for the final time.

After they paid their bill and left and I had pocketed my ten percent tip, I knew what had to be done just so I’d have a puncher’s chance of getting through the rest of the night. So I popped a Vicodin and ordered myself a dirty Grey Goose on the rocks.

Just like I do at home.



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Friday, July 20, 2012

Identification and Treatment of Ranch Monsters (Guest Blogger!)

While I am on vacation in Texas to see my family (an obli-cation is what I like to call it) I have set up some really wonderful guest bloggers. I hope you will share them, comment on them and love them. In the meantime, I will be in Texas drinking gravy and sweating. This one comes from Tonya who has a blog but has decided that she has all the traffic she needs. Well! She wrote a very true story about Ranch dressing, not unlike the one I wrote myself not too long ago. 


I waited tables for more years than I care to admit (20), in a variety of restaurants. Every server has the group of people they hate to wait on. For the most part, you know as soon as you walk up to the table what kind of tip you’re going to receive. Of course there are surprises. The restaurant industry is filled with nothing, if not surprises. There is one group, however, that never fails to disappoint. They are the Ranch Monsters.

What is a Ranch Monster? If you’re not a server, you probably don’t know this is a thing. If you’ve waited tables for more than a weekend, however, you know very well who I’m talking about. Ranch Monsters are overweight, mean bitches that I’m convinced exist solely to walk into your restaurant just to keep your self-esteem in check.
Let me be clear before we begin- no bitch on earth is fatter or meaner than I am. I have no problem with people of any size. I offer this information strictly to aid in the identification of Ranch Monsters. They are overweight and can be identified by their scowl that greets you as you walk to their table. Her order is predictable. If she is dining with her parents, she will order a well-done steak. If she is out with a young man, she will order the least expensive thing on the menu, as she will be paying. If they are out in a group together, immediately leave the restaurant and find gainful employment elsewhere.

After giving you her order, she will complete your transaction by saying, “And I’m going to need a LOT of Ranch dressing to go with that.” Of course you do, Madam. I’ll roll the trough on out to your table and slop you shortly.

Nothing will please the Ranch Monster. The food will not be prepared properly. The service is the worst she’s ever had. The music is too loud or too quiet. Goldilocks would tell this bitch to get over herself. And, of course, it goes without saying that there will be no tip. Consider yourself fortunate if you are able to get through the meal without her calling the manager over to insist that you should be fired for lingering too long with her 6th refill of diet coke.

Not everyone who eats Ranch dressing is a Ranch Monster, but all Ranch Monsters eat Ranch dressing. I’m firmly convinced that they bathe in it. As far as treatment goes: I lied. There is no treatment. You can’t make her happy. Having you fired out of a cannon while the manager rains comped meals and gift certificates down on her cannot make her happy. Your only hope is that the guy she’s with who has texted other women through the entire meal has to leave quickly so you can sanitize and move on. The only bright side, is that she will never be back to see you again because your service sucks and the food is awful. Smile nicely and wave goodbye. There is no feeling on Earth as good as waving goodbye to Ranch Monsters.



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Wednesday, July 18, 2012

Know-It-All Monsters (Guest Blogger!)

While I am on vacation in Texas to see my family (an obli-cation is what I like to call it) I have set up some really wonderful guest bloggers. I hope you will share them, comment on them and love them. In the meantime, I will be in Texas drinking gravy and sweating. This one comes from Kaylee who blogs over at Love and Heartness. Go visit her and give hers some love and heartness, y'all.


 
People who eat out can be incredible rude and stupid. Even worse is when they believe they know it all. I call them, Know It All Monsters, or KIAMs. You know them too; they think they are God’s gift to Earth and have all the correct answers about EVERYTHING. In the past week, I dealt with two particularly dumb KIAMs.
One of them sat up at the bar, wanting to order a beer. I listed off all our beers in house and she didn’t like any of them.
KIAM: Hmmm, those don’t sound good. Are you sure you don’t have Sierra Nevada?
Me: No.
KIAM: Or maybe Stella?
Me: No. I have the ones I listed to you and that’s all.
KIAM: Are you sure? Because sometimes people forget what kind of beer they have.
Me: Well, seeing as we have a limited amount of beer, I remember our brands pretty well. 
KIAM: Yes, but it’s happened before where you didn’t tell me everything.
Me: I assure you, I would never lie to you.
KIAM: Could you please just check again? You’re sure that’s all you have?
Look lady, I’m sorry if other restaurants lie to you, but my main job in that place is to SELL YOU SHIT. If I don’t tell you everything I have, I MIGHT NOT SELL YOU SOMETHING. And then not only do I lose money, but the restaurant does too.
I’m also sorry you think you know more about MY BAR than I do. Because, obviously, you were there to open it that day. And, obviously, you are there counting the beer and putting away the wine and making sure liquor is stocked. Oh, and surely you are trained in the ways of our particular restaurant.
That sound you just heard was me snorting at her.
My next KIAM was on Wednesday. A couple walks in and sits at a booth. He tells me it’s his birthday, and his wife wanted to try something “new”. That’s they way he said it too, like the word was in quotations.
So I’m telling all the great things to eat and how excited I am to have him there and how much I love when people tell me this is their favorite restaurant. You know, bullshitting.
They place their order and he asks if he could maybe get a side of a new recipe item, because he just wants to try them. Sure, no problem. 
After they get their food, I go over to make sure everything is tasting as delicious as they had hoped. They were praising the food up and down, it was SO GOOD. I then asked what he thought of the side item.
KIAM: Well, I miss the old way they made them.
Me: I can understand that. This was has a few better ingredients, including this one cheese.
KIAM: Hmm, I don’t taste any of that cheese.
Me: Well, that’s how we make it now.
KIAM: No, there is definitely none of that cheese in there.
Me: Uhm, yes there is. The chefs prepare it that way in the morning now, because it’s a new recipe.
KIAM: They didn’t make it correct today then. There is no cheese in there.
Man, I obviously forgot that I saw him in the kitchen with the chefs helping them prep food this morning. I also (obviously) forgot that he helped write this recipe, so he should know EVERYTHING about it. Oh, AND I must have forgotten that he tasted the two side by side before we changed it, just to make sure you could taste the cheese.
The best way to deal with a KIAM is to drop the subject and move on. But in my case, all I have to do is “forget” their other beer, or “accidentally” change the channel they were watching, and eventually we’ll get even.
Somehow, we always do.





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Monday, July 9, 2012

Go Outside (GuestBlogger!)

It's time for a guest blogger to swoop in and save the day and to save us from Springs1 who has made way too many comments on the previous post. This post comes from Dennis who has written about our favorite summertime topic, the patio. He also has a most excellent You Tube channel which you should totally check out. Thank you, Dennis. Please show him some love by commenting, sharing and visiting his You Tube page.

Hi.  My name is Dennis Vogen.  You probably know me as "The Best Writer You've Never Heard Of" or "That Asshole Who Forgot To Bring Me My Six Sides Of Fucking Ranch Last Tuesday Night."  Either way, you're welcome.  I'm twenty-seven, but I've been working different jobs since I was thirteen; I've worked over a decade in the service industry alone.  Which is why I don't like you.  It's nothing personal.  It's just that you're a human being. 
A topic that I feel doesn't have its proper literary legacy is working on a patio.  I have a notorious hatred for not only working on a patio, but for ninety-five percent of the people who decide to sit on one.  Again, it's nothing personal.  It's just that I'm a betting man, and if you sit on the patio, then it's a fair bet that you're an awful bag of meat and skin.
At least half of the people who ask to sit on a patio will either a) complain about God's given earth and the elements on that aforementioned earth, or b) ask to be transferred to a table inside.  Usually, it's both.  Which makes complete and utter sense.  Because, for example, you didn't have to step outside of your home and car to get to the front door of the restaurant.  You definitely have advanced technology from the future, which definitely means that you teleported directly from your bed to our host stand -- and by judging by your appearance, that actually might be true.  Which obviously means that you didn't have the chance to -- I don't know -- look up to the fucking sky and see what it was doing.  And even if it was cloudy, or windy, or even raining -- who knows what will happen fifteen seconds from now?!  I don't.  And, obviously, neither do you.
Once, during a late Minnesotan autumn day, a leaf fell into a woman's soup.  And that adorable bitch asked me if I would comp her soup.  What I told her was, "No."  What I wanted to say was, "If only we would build a place with four walls and a roof, where you could shove full handfuls of food into your disgusting face, that was temperature-controlled and didn't have annoying 'outside things,' like leaves and bugs and sound and air.'"  But I couldn't say such a thing.  Because such a place does not exist.
But therein lies the rub.  This is our conundrum.  Because until we live in a world civilized enough to make buildings designed specifically to enjoy meals inside, away from the crazy shit our world throws at us, this is our cross to bear.  And not all patio patrons are terrible; just almost all of them.  Minnesotan nice does not usually translate to outdoor casual dining.



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